| Hotel: |
| Q : What is the classification of the hotel? |
| A : Concorde Hotel Shah Alam is a 4-star property |
| Q : What are the facilities in the hotel? |
| A : Swimming Pool, Drugstore, Fitness Centre, Business Centre, Hair Salon, Ballroom with
no pillars & a few meeting rooms |
| Q : Do you have handicapped facilities? |
| A : Yes. One Deluxe room and one toilet at the lobby level are handicapped friendly |
| Q : Can I bring pets to the rooms? |
| A : We apologise to inform that pets are not allowed in the hotel premises. However, Guide
dogs for the blind are permitted. |
| Q : What are the different cuisines served at the restaurants? |
A : Melting Pot Café - International cuisine
Xin Cuisine - Cantonese cuisine
Raku - Japanese cuisine
Artists Space - Snacks
The Pavilion - Pizzas |
| Q : Peak periods at the hotel? |
| A : Only when a big group books the hotel, otherwise rooms are available throughout the year |
| Q : Distance from and costs to travel from Airport, Bus Terminal, Shopping Centre, Tourist Attractions? |
A : 45 km from Hotel to KL International Airport
RM90 nett KL International Airport to Hotel
RM80 nett Hotel to KL International Airport
You can easily take a cab to shopping centres and attractions and cab fares are dependant on distance of
destinations from hotel |
| Q : Are there children friendly services? |
A : Yes. Additional entertainments for children on Sundays include a children's playground,
which is set up at the Lobby
Lounge and a clown show |
| Rooms: |
| Q : What are the different room types? |
| A : Deluxe, Club Accommodation, Club Terrace, Premier Suite and Shah Alam Suite |
| Q : What is the size of each room type? |
A : Deluxe - 27 sq m
Club Accommodation - 29 sq m
Club Terrace - 35 sq m
Premier Suite - 71 sq m
Shah Alam Suite - 154 sq m |
| Q : How many rooms are there for each room type? |
A : Superior - 119
Superior Premier - 8
Deluxe - 168
Deluxe Premier - 12
Handicap-friendly Room - 1
Club Terrace - 16
Club Accommodation - 48
Premier Suite - 5
Shah Alam suite - 1 |
| Q : What are the differences amongst the room types? |
A : The higher the category of room, the bigger the room size, with extra amenities and
benefits. For the benefits of the
different room types, please view descriptions under rooms |
| Q : What are the amenities in the rooms? |
A : Each room is fully equipped with individual air conditioning, private bath with shower,
mini bar and refrigerator, colour
television with satellite channels, radio, piped-in music, international direct dial telephone system, private in-room safe,
coffee and tea making facilities and high speed Internet access |
| Q : What is the cost of an extra bed? |
A : RM20++ (Bed Only)
RM40++ (Bed & Breakfast) |
| Q : What is the availability and cost of a baby cot? |
| A : Complimentary, however they are subject to availability |
| Q : What are the numbers of rooms with sea/city/pool view? |
A : City / Mosque view - 234 rooms
Pool view - 52 rooms |
| Reservations: |
| Q : How can I make a reservation? |
A : Reservations can be made via hotel's website -
Click here, Telephone - 603-5512 2200 /
65-6235 2808 or Fax - 603-
5512 2233 or Email: shah@concorde.net /
info@hplhotels.com. Simply indicate the hotel of your choice, followed
by your travelling dates and number of rooms |
| Q : Can I book two rooms with one reservation? |
A : You can book multiple rooms in one booking. However the rooms will be under the one
name only. Please indicate
clearly the number of adults and children during the booking process |
| Q : Do I need to set up an account before I can make any reservations? |
| A : Not necessarily. However, you may enjoy a preferred corporate rate if you sign up with
the hotel |
| Q : How do I select a room for reservation? |
A : After entering the necessary information required for the rate availability, a list
of available rate types and room
descriptions will appear for your selection. Simply choose by clicking on the desired room rate you would like to book |
Q : Can I make any special requests during the reservation process, such as non-smoking rooms or
adjoining rooms? |
A : During the reservation process, please enter your special requests under the
"Special Requests" section. This
information will be forwarded to the hotel of your choice together with your booking. Please note that such requests
are subject to availability |
| Q : Is it necessary for me to provide my credit card details during the reservation process? |
A : Credit card guarantee is required for all reservations made online at
www.concorde.net. Please note that this is just
for guarantee and NOT for payment of room |
| Q : Is your website secured? |
A : For your protection, the reservation processing is handled on a secured
server that encrypts your credit card
information |
| Q : Which credit cards can be used to guarantee a reservation? |
| A : All major Credit Cards i.e. American Express, Master Card, Visa, Diners & JCB
(Japan Credit Bureau) |
| Q : How do I change or cancel the reservation I made online? |
A : You may do so from hotel's website under 'cancel reservation' section -
Click here. You need to provide the name &
confirmation number of the booking. If you would like to amend your reservation, kindly cancel the previous booking and
make a fresh booking to prevent duplications. If you encounter any difficulty, you may contact the hotel directly at 603-
5512 2200 |
| Q : Can I check-in early? Can I check-out late? |
A : Requests for an early check-in or late check-out are subject to availability. The hotel
will try to attend to such requests.
The standard check-in is 13.00 hours and check-out is 12 noon |
| Q : What is the cancellation policy? Will there be a cancellation charge if I do a last minute cancellation? |
A : There will be no charges for all cancellations made 72 hours prior to
check-in date. All cancellations made after this
period will be charged a one-night cancellation fee. The same applies to no-shows.
For convention periods, 100% cancellation charge shall be imposed for cancellation of bookings made less than 72
hours prior to guest's arrival |
| Others: |
| Q : What is the hotel's address? |
| A : No 3 Jalan Tengku Ampuan Zabedah C9/C, 40100 Shah Alam |
| Q : Are there any transportation facilities? |
| A : Hotel Limousine service is available and public transport is easily available |
| Q : Is the tap water drinkable? |
| A : No. Hotel provides two bottles of mineral water in each room |
| Q : What is the corkage charge at the restaurants? |
| A : Charge varies depending on the type of beverage brought into the restaurant. The minimum charge
is RM45++. |
