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Frequently Asked Questions
Hotel
Rooms
Reservations
Others
| Hotel: |
| Q : What is the classification of the hotel? |
| A : Concorde Hotel KLIA is a 3-star property |
| Q : What are the facilities in the hotel? |
| A : Swimming pool, gymnasium, tennis court, badminton court, football field, drug store and business centre |
| Q : Do you have handicapped facilities? |
| A : There are two handicapped-friendly rooms available |
| Q : Can I bring pets to the rooms? |
| A : We apologized that no pets are allowed on the hotel premises. However, Guide dogs for the blind are permitted. |
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Q : Peak periods at the hotel?
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| A : Formula One Grand Prix, Japan GT, Motor GP and A1 GP |
| Q : Distance from Kuala Lumpur International Airport to hotel? |
A : 3 minutes via complimentary airport shuttle service from KLIA to
hotel. Shuttle service runs every half hourly from
5.30am to 12 midnight. If you are arriving after 12 midnight, please call 603-8783 3118 for the transfer |
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Q : Are there children friendly services?
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| A : There is a shallow pool for children |
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Q : Are there any activities for children and related costs?
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| A : No |
| Rooms: |
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Q : What are the different room types?
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| A : Superior, Deluxe, Executive, Executive Suites & Premier Suites |
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Q : What are the sizes of each room type?
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A : Superior - 19 sq m
Deluxe - 26 sq m
Executive - 19 sq m
Executive Suites - 56 sq m
Premier Suites - 88 sq m |
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Q : How many rooms are there for each room type?
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A : Superior - 194
Deluxe - 90
Executive - 34
Executive Suites - 12
Family Suite - 8 |
| Q : What are the differences amongst the room types? |
| A : Room sizes |
| Q : What are the amenities in the rooms? |
A : Hair dryer, coffee & tea making facilities, satellite TV, in room safe, WIFI internet access, mini-bar, complimentary
drinking water |
| Q : What is the cost of an extra bed? |
| A : RM57++ |
| Q : What is the availability and cost of baby cot? |
| A : Baby cot is available on complimentary basis |
| Q : How many rooms are with sea/city/pool views? |
| A : All Suites are pool facing |
| Reservations: |
| Q : How can I make a reservation? |
A : Reservations can be made via hotel's website -
Click here, Tel: 603-8783 3118, Fax: 603-8783
1211 or email:
klia@concorde.net or info@hplhotels.com.
Simply indicate the location or hotel of your choice, followed by
your travelling dates and number of rooms |
| Q : Can I book two rooms with one reservation? |
A : You can book multiple rooms in one reservation.
However the rooms will be under one name only. Please indicate
clearly the number of adults when making reservation |
| Q : Do I need to set up an account before I can make any reservations? |
A : It is not necessary for you to set up
an account to make online reservation. For travel agents, please set up an
account before you make an online reservation |
| Q : How do I select a room for reservation? |
A : After entering the necessary information
required for the rate availability, a list of available rate types and room
descriptions will appear for your selection. Simply choose by clicking on the desired
room rate you would like to book |
Q : Can I make any special requests during the reservation process, such as non-smoking rooms or
adjoining rooms? |
A : During the reservation process, you may indicate any special requests under the "Special Requests" section. This
information will be forwarded to the hotel of your choice together with your booking. Please note that such requests
are not confirmed but subject to availability |
| Q : Is it necessary for me to provide my credit card details during the reservation process? |
A : Credit card guarantee is required for all reservations made at
www.concorde.net.
Please note that this is just for
guarantee and NOT for payment of room |
| Q : Is your website secured? |
A : For your protection, the reservation processing is handled on a
secured server that encrypts your credit card
information |
| Q : Which credit cards can be used to guarantee a reservation? |
| A : All major Credit Cards, that is, American Express, Master Card, Visa, Diners & JCB (Japan Credit Bureau) |
| Q : How do I change or cancel the reservation I made online? |
A : You may do so from hotel's website under 'cancel reservation'
section - Click here.
You need to provide the name
& confirmation number for the booking in order to complete this process. If you would like to amend your reservation,
kindly cancel the previous booking and make a fresh booking to prevent duplications. If you encounter any difficulty,
you may contact hotel directly at 603-8783 3118 |
| Q : Can I check-in early? Can I check-out late? |
A : Requests for an early check-in or late check-out are subject to
availability. The hotel will try to attend to such
requests. The standard check-in is 13.00 hours and check-out is 12 noon |
| Q : What is the cancellation policy? Will there be a cancellation charge if I do a last minute cancellation? |
A : There will be no charges for all cancellations done 72 hours prior
to check-in date. All cancellations made after this
period will be charged a one-night cancellation fee. The same applies to no-shows. For convention periods, 100%
cancellation charge shall be imposed for cancellation of bookings made less than 72 hours prior to guest's arrival |
| Others: |
| Q : What is the hotel's address? |
| A : Jalan KLIA 1/60, Kuala Lumpur International Airport, 43900 Sepang. Selangor |
| Q : Are there any transportation facilities? |
| A : Complimentary airport shuttle service and car rental services |
| Q : Is the tap water drinkable? |
| A : No |
| Q : What is the corkage charge at the restaurants? |
| A : RM70++ |
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Concorde Inn Kuala Lumpur International Airport
Jalan KLIA 1/60, KLIA, 43900 Sepang, Selangor
Darul Ehsan, MALAYSIA
Tel: 603-8783 3118 Fax: 603-8783 1211
Contact Us
© Copyright HPL Hotels &
Resorts Pte Ltd. 2004
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