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Frequently Asked Questions
Hotel
Rooms
Reservations
Others
| Hotel: |
| Q : What is the classification of hotel? |
| A : Concorde Hotel Kuala Lumpur is a 4-star property |
| Q : What are the facilities in the hotel? |
A : 24-hour Manager-on-duty, Babysitting, Beauty & hairdressing salon, Car jockey, Car park, Doctor on call, Executive
business centre, Florist, Foreign currency exchange, Laundry, Limousine rental, Multi-lingual hotel staff, Safe deposit
boxes (in-room and at Front Office), Shopping arcade, Swimming pool, Travel & tour assistance, Gymnasium, Sauna &
steam room |
| Q : Do you have handicapped facilities? |
| A : We regret to inform that the hotel has not yet been equipped with such facilities |
| Q : Can I bring pets to the rooms? |
| A : We regret to inform that pets are not allowed in the hotel premises. However, guide dogs for the blind are permitted |
| Q : Peak periods at the hotel?
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| A : Weekends, Malaysian Public and School Holidays |
| Q : Distance from Airport, Bus Terminal, Shopping Centres and Tourist Attractions? |
A : 10 min drive to Pudu Raya bus station
15 min drive to the railway station
An hour's (75 km) drive to Kuala Lumpur International Airport, Sepang
10 min walk or 5 min drive to Sungei Wang Plaza and Lot 10 Shopping Centre
5 min walk to Petronas Twin Towers, KL Tower and shopping heaven, Suria KLCC
10 min drive to Chinatown
10 min drive to Jalan Ampang
10 min drive to the Putra World Trade Centre
40 min drive to Concorde Hotel Shah Alam
10 min drive to the National Art Gallery, Istana Budaya and National Library |
| Q : Are there child friendly services? |
| A : Shallow swimming pool for kids |
| Q : Are there any activities for children? |
| A : Baby-sitting facilities available upon request, at a charge |
| Q :What are the different room types? |
A : Superior Rooms, Superior Executive Rooms, Concorde Rooms, Concorde Executive Rooms, Premier Rooms. Premier
Executive rooms |
| Q : What are the sizes of each room type? |
A : Superior 24 sq m
Superior Executive 30 sq m
Concorde 30 sq m
Concorde Executive 48 sq m
Premier Room 34 sq m
Premier Executive 38 sq m |
| Q : How many room are there for each room type? |
A : Superior 104 Rooms
Superior Executive 104 Rooms
Concorde 46 Rooms
Concorde Executive 28 Rooms
Premier Room 80 Rooms
Premier Executive 50 Rooms |
| Q : What are the differences amongst the room types? |
A : Ranging from 24 sq m, Superior and superior executive
rooms overlook the hotel's lush poolside and the magnificent
Petronas Twin Towers. Located from the 3rd to 15th floors of the Tower Wing. Connecting rooms are also available
upon request
Ranging from 30 sq m, Concorde/Concorde Executive rooms are located from the 16th to 19th floors of the Tower Wing.
These rooms enjoy a panoramic view of the city
The 2-bay Concorde Executive provides the privacy of a comfortable bedroom and a separate cosy seating area. They
also come with
Ranging from 34 sq m; Premier Rooms overlook the lush greenery of the Bukit Nanas Forest Reserve and the city's
skyline of the majestic KL Tower. The Premier Suites are located on the 8th and 9th floors.
These rooms come with a choice of Premier Rooms and the spacious Premier Executive.Some of the added features in
the rooms include the four-feature bathroom, walk-in closet, separate workstation for the travelling executives, 25-inch
flat digital television, digital VCD/hi-fi player and complimentary broadband Internet access
Premier guests will also get to enjoy private check-in, private breakfast venue, private fitness centre and a
complimentary one-way limo transfer from KL International Airport to the Hotel |
| Q : What are the amenities in the rooms? |
A : All rooms are equipped with individual air-conditioning,
private bath with shower, hairdryer, in-room safe, mini bar,
International Direct Dial (IDD) and complimentary coffee/tea making facilities. Television with in-house video channel,
selected Astro channels - CNN, BBC, sports channels, Channel V is also available to meet guests' needs |
| Q : What is the cost of an extra bed? |
| A : Extra bed is at RM 50++, inclusive of breakfast |
| Q : What is the availability and cost of baby cot? |
| A : Baby cots are complimentary and available upon request.
However, prior notice is required |
| Rooms: |
| Q : What are the different room types? |
A : Superior Rooms, Superior Executive Rooms, Concorde
Rooms, Concorde Executive Rooms, Premier Rooms. Premier
Executive rooms |
| Q : What are the sizes of each room type? |
A : Superior 24 sq m
Superior Executive 30 sq m
Concorde 30 sq m
Concorde Executive 48 sq m
Premier Room 34 sq m
Premier Executive 38 sq m |
| Q : How many rooms are there for each room type? |
A : Superior 104 Rooms
Superior Executive 104 Rooms
Concorde 46 Rooms
Concorde Executive 28 Rooms
Premier Room 80 Rooms
Premier Executive 50 Rooms |
| Q : What are the differences amongst the room types? |
A : Ranging from 24 sq m, Superior and superior executive
rooms overlook the hotel's lush poolside and the magnificent
Petronas Twin Towers. Located from the 3rd to 15th floors of the Tower Wing. Connecting rooms are also available
upon request.
Ranging from 30 sq m, Concorde/Concorde Executive rooms are located from the 16th to 19th floors of the Tower Wing.
These rooms enjoy a panoramic view of the city.
The 2-bay Concorde Executive provides the privacy of a comfortable bedroom and a separate cosy seating area. They
also come with
Ranging from 34 sq m; Premier Rooms overlook the lush greenery of the Bukit Nanas Forest Reserve and the city's skyline
of the majestic KL Tower. The Premier Suites are located on the 8th and 9th floors.
These rooms come with a choice of Premier Rooms and the spacious Premier Executive.
Some of the added features in the rooms include the four-feature bathroom, walk-in closet, separate workstation for the
travelling executives, 25-inch flat digital television, digital VCD/hi-fi player and complimentary broadband Internet access
Premier guests will also get to enjoy private check-in, private breakfast venue, private fitness centre and a complimentary
one-way limo transfer from KL International Airport to the Hotel.
|
| Q : What are the amenities in the rooms? |
A : All rooms are equipped with individual air-conditioning,
private bath with shower, hairdryer, in-room safe, mini bar,
International Direct Dial (IDD) and complimentary coffee/tea making facilities. Television with in-house video channel,
selected Astro channels - CNN, BBC, sports channels, Channel V is also available to meet guests' needs |
| Q : What is the cost of an extra bed? |
| A : Extra bed is at RM 50++, inclusive of breakfast |
| Q : What is the availability and cost of baby cot? |
| A : Baby cots are complimentary and available upon request.
However, prior notice is required |
| Reservations: |
| Q : How can I make a reservation? |
A : Reservations can be made via hotel's website -
Click here, Telephone - 60-3-2144 2200 / 65-6235 2808 Fax - 60-3-
2144 1628, email -
kl@concorde.net /
info@hplhotels.com. Simply indicate the location or hotel of your choice,
followed by your travelling dates and number of rooms
|
| Q : Can I book two rooms with one reservation? |
A : You can book multiple rooms in one booking.
However the rooms will be under the one name only. Please indicate clearly
the number of adults during the booking process
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| Q : Do I need to set up an account before I can make any reservations? |
| A : It is not necessary for you to set up
an account to make an online reservation
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Q : Can I make any special requests during the reservation process, such as non-smoking rooms or
adjoining rooms? |
A : During the reservation process, please enter your
special requests under the "Special Requests" section. This
information will be forwarded to the hotel of your choice together with your booking
|
| Q : Is it necessary for me to provide my credit card details during the reservation process? |
A : A credit card guarantee is required for all reservations
made at www.concorde.net. Please note that this is just for
guarantee and NOT payment for the room
|
| Q : Is your website secure? |
| A : For your protection, the reservation processing is
handled on a secured server that encrypts your credit card information
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| Q : Which credit cards can be used to guarantee a reservation? |
| A : Concorde accepts American Express, MasterCard,
Diner's Club, JCB and Visa
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| Q : How do I change or cancel the reservation I made on-line? |
A : You may do so from hotel's website under 'cancel
reservation' section - Click here. You need to
provide the name &
confirmation number for the booking in order to complete this process. If you would like to amend your reservation, kindly
cancel the previous booking and make a fresh booking to prevent duplications. If you encounter any difficulty, you may
email hotel at kl@concorde.net.
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| Q : Can I check-in early? Can I check-out late? |
A : Requests for an early check-in or an early a late
check-out are subject to availability. The hotel will try at all times to
attend to such requests. The standard check-in is 2pm and check-out 12 noon
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| Q : What is the cancellation policy? Will there be a cancellation charge if I do a last minute cancellation? |
A : The cancellation policy for all online bookings is 72
hours prior to check-in date. All cancellations done before this period
will prevent a one-night cancellation or no-show charge. For convention periods, 100% cancellation charge shall be
imposed for cancellation of bookings made less than 72 hours prior to guest's arrival
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| Others: |
| Q : What is the hotel's address? |
| A : 2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
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| Q : Are there any transportation facilities? |
| A : Hotel provides limousine service to all guests at a
charge. Public transport is also easily available
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| Q : Is the tap water drinkable? |
| A : No. However, two complimentary bottles of mineral
water are supplied daily per room
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| Q : What is the corkage charge at the restaurants? |
| A : Charges vary depending on the type of beverage
brought into the restaurant |
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Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia Tel : 60-3-2144
2200 Fax : 60-3-2144 1628
Contact Us
© Copyright HPL Hotels &
Resorts Pte Ltd. 2004
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